Terms & Conditions

Terms and Conditions

Payment:
Prices quoted are in NZD and include all taxes. A 25 % deposit is required to hold the tour booking date. Balance of payment must be made 30 days prior to the tour date. Booking within 30 days prior to tour date full payment is required.  After full payment is received your tour will be confirmed and details of our pickup time and meeting point will be sent to you.
Contract:  
Once full payment is received this is deemed a legal and binding contract between Tauranga Cruise and Tour and yourself. Please read our cancellation policy. You are hiring the van and driver for the day and the costs as stated on our website. Your tour price does not include entry fees and lunch.
Admission fees – are payable on the day either by cash or credit card directly to the attraction you are visiting or can be included at 12% discount where applicable in a full package deal which includes admission fees.This discount applies to admission fees only (indicate number of people) We arrange all bookings and entry times.
Cancellation Policy:
Cancellation at least 14 days prior to departure, 100% refund
Cancellation between 14 and 7 days prior to departure, 50% refund
Cancellation  7 days or less  prior to departure no refund
Refunds:
If your ship is unable to dock in the Port of Tauranga through unforeseen circumstances, you will receive a full refund. If your ship docks later than the scheduled time and the tour can be safely completed prior to the ship leaving Port, the tour will proceed.
What happens if the weather is bad?
In some cases the tour may be affected by adverse weather or road conditions and in these instances alternative destinations and activities of a similar nature will be offered to you. The decision to cancel the tour for safety reasons is at the discretion of Tauranga Cruise And Tour and a full refund will be given.
Liabilities and Guarantees:
In New Zealand consumer’s rights are protected under The Fair Trading and Consumer Protection Acts. Any disputed disagreement arising between us, the Act shall prevail.
Whilst Tauranga Cruise And Tour guarantee your return to your ship prior to sailing time, and in the unlikely event through our fault, we are unable to return you to your ship on time, at our cost we will arrange for your transfer to the next port of call.
If through no fault of ours due to Force Majeure which means any act of God, war, terrorism, fire, flood or any other extreme weather conditions, natural disaster, industrial disputes, vehicle accident, road closure, or any other disruptions beyond our control, we will assist in arranging suitable transfers to the next port of call for you to rejoin the ship at your cost. We recommend you have travel insurance for such situations.